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COVID-19 Support Resources

COVID-19 Support Resources

We know this is an uncertain and challenging time, the following support resources may be able to help you, depending on your current situation.


Visit Moneysmart for the more up to date financial information from the Government, this is a fantastic resource for all things money related. The situation is changing rapidly so we suggest that you check the site regularly. 


Financial Hardship

For mortgage, bills, fines and rent, all lenders and most utilities will have a Financial Hardship Team ready to help you find a way forward.   

Search: Your lender / utility provider and ‘Financial Hardship’ for their contact details.

The most important thing during tough times is to keep talking to people to find solutions..

Refer to the Moneysmart website for more information on what support and resources are available.

Financial Support
Should you find yourself in financial hardship, please get in touch with Curtin Connect or our Student Assist team as a range of support may be available.

Basic Food Supplies
We may be able to help with items such as rice, pasta, pasta sauce, crackers, spreads and canned items (soups, beans, fruit, tuna, vegetables, etc.).


Laptop Loan Program

Student Assist’s Laptop Loan Program is here to support students who may find themselves without access to a laptop or home computer due to unexpected circumstances.


You are not alone and the Australian community is here to support you.
The safety of all students and the public is the Government’s number one priority.

We also understand that this extends to ensuring students have the mental well-being support they need.
If you need mental well-being support, domestic and international students in Australia can access:

  • Lifeline Australia (13 11 14)
  • Youth Beyond Blue (1300 224 636)
  • Headspace (1800 650 890) 
  • Kids Helpline (1800 55 1800), for those under 25 years of age

Becoming unwell and unable to continue studies

You may be eligible for Withdrawal Under Special Circumstances.

Do you have to self-isolate and have no family support?

The Guild may be able to assist. 
Guild Reception:  (08) 9266 2900
Email: student.assist@guild.curtin.edu.au 

Australian Citizens and Permanent Residents

For Australian Citizens and some Permanent Residents, the Department of Human Services website has the most up to date information on what people can do who have been affected by COVID-19 either directly or indirectly. Click the headings for more information.

Changes to Centrelink payments

Changes to Centrelink payments due to COVID-19.

Payment and Service calculator

If you want to find out if you are eligible for a Centrelink payment.

Already on Centrelink?
Those already on a Centrelink payment will receive $750 one off payment.

Not on Centrelink but directly affect by COVID-19?
Find out more information here.

Casual workers, not on Centrelink whose hours have been reduced.
If you are over 22 years old, you may be eligible for Job Seeker (formerly Newstart). Centrelink has waived the waiting period. If you are required to isolate due to COVID-19 then contact Centrelink immediately. You will be eligible for 14 day Major Personal Crisis Exemption. Under 22 years of age and not living at home? Contact Centrelink and you may be eligible for the Job Seeker payment under special circumstances. Read more in the link.

Apply for Centrelink payment
This is done through your MyGov account. If you already have a Centrelink Customer Reference Number (CRN) then link Centrelink to your MyGov account and apply online. 
If you are new to Centrelink, you will need to go to a Centrelink Office with your ID Documents and register.

International Students and other visa holders

International Student must still maintain a full load. If you become unwell, you may be eligible for Withdrawal Under Special Circumstances.

Information on Special Circumstances

Or contact Curtin Connect or Student Assist.

For International Student and other visa holders, visit the Department of Home Affairs website.
Information from the Department of Home Affairs

COVID-19 Scam Watch

Unfortuantely, there are scams circulating so please take care online and check all links carefully before opening.

Find more information here.


For more information, contact Curtin Connect on (08) 9266 5888 or 1300 222 888


Guild is good for you! Check out our awesome discounts.